Welcome to Velvo! By accessing and using our website www.velvo.fr, you agree to comply with and be bound by the following terms and conditions. Please read them carefully before making a purchase or using our services.

1. General Information

These terms and conditions apply to all users, visitors, and customers of Velvo. By using our site or making a purchase from us, you agree to these terms.

2. Products and Services

We strive to provide accurate descriptions and representations of our products on our website. However, we do not guarantee that the descriptions are completely error-free. Products sold on Velvo are subject to availability and may be withdrawn at any time.

3. Orders and Payments

When you place an order with Velvo, you are making an offer to purchase our products. Once we receive your order, we will send you an order confirmation email. This email does not constitute acceptance of your order, but only an order confirmation.

Your order will be processed and shipped once payment has been successfully received. We accept various payment methods, including credit/debit cards and other payment systems specified during the checkout process.

4. Prices and Taxes

All prices displayed on Velvo are in euros (EUR) and include applicable taxes. Shipping costs are not included in the product prices and will be calculated at checkout.

We reserve the right to change prices at any time, but changes will not affect orders that have already been confirmed.

5. Shipping and Delivery

We ship to various locations in France and internationally. Delivery times and costs depend on the shipping method chosen and the destination.

You are responsible for providing accurate shipping information. We cannot be held liable for delays or problems caused by incorrect or incomplete shipping information.

Once your order has shipped, we will send you a tracking number to track your shipment.

6. Returns and Exchanges

Please see our Return Policy for details on how to return or exchange a product. We offer a 30-day return period for most products. The item must be in its original condition and packaging.

Certain products may not be returnable, such as perishable items, intimate products, or items marked as final sale.

7. Warranty

For information regarding our product warranties, please see our Warranty Policy page. Most products sold by Velvo come with a 12-month warranty covering manufacturing defects and other eligible issues.

8. Limitation of Liability

Velvo is not liable for any direct, indirect, incidental, or consequential damages arising from the use of our products or our website. Our liability is limited to the value of the goods purchased.

We are also not responsible for any data loss, service interruption, or other damages resulting from the use of the site.

9. Privacy and Data Protection

At Velvo, we are committed to protecting your privacy. Please see our Privacy Policy to learn more about the collection, use, and protection of your personal data.

10. Intellectual Property

All content on the Velvo website, including but not limited to logos, images, text, graphics, and videos, is the property of Velvo or its licensors and is protected by intellectual property laws. You may not use, reproduce, or distribute the content of our site without express permission.

11. Changes to the Terms

We reserve the right to update or change these terms and conditions at any time. Changes will be posted on this page, and we encourage you to check it regularly. Your continued use of the site after changes constitutes your acceptance of the new terms.

12. Applicable Law and Dispute Resolution

These terms and conditions are governed by French law. Any dispute arising from the use of the Velvo website or products will be resolved by the competent courts located in France.

13. Contact Information

If you have any questions regarding these terms and conditions or require further clarification, please contact us:

Email: contact@velvo.fr

Website: www.velvo.fr

Thank you for choosing Velvo! We are committed to providing you with the best shopping experience.