At Velvo, we are committed to protecting your privacy and ensuring that your personal data is processed securely and responsibly. This Privacy Policy describes how we collect, use, and protect the information you provide when using our website www.velvo.fr. By using our website and services, you agree to the terms described in this policy.

1. Information We Collect

We collect personal information that you provide to us when you use our website, including:

Personal Information: name, email address, phone number, shipping address, billing address, and payment details (e.g., credit card information).

Transaction Information: details of products purchased, order history, and communications with our customer service.

Website Usage Information: data about your interaction with our website, such as IP address, device type, browser type, pages viewed, and links clicked.

2. How We Use Your Information

We use the information we collect for the following purposes:

Order Processing: To process and fulfill your orders, including payment, shipping, and returns.

Customer Service Improvement: To respond to your questions and requests and provide support.

Marketing and Communications: To send promotional emails, newsletters, or other marketing materials if you have consented. You can unsubscribe from these communications at any time.

Website Improvement: To optimize the functionality, performance, and user experience of our website.

3. How We Protect Your Information

We implement various security measures to ensure the protection of your personal information, including:

Secure Payment: Use of secure payment gateways to protect your financial data.

Encryption: Sensitive personal data, such as payment information, is transmitted via SSL (Secure Socket Layer) encryption.

Access Control: Only authorized personnel have access to your personal data, and we ensure they are trained to handle it securely.

While we make every effort to protect your information, no method of data transmission over the Internet or electronic storage is completely secure. Nevertheless, we do our best to ensure the security of your personal data.

4. Sharing Your Information

We do not sell, rent, or exchange your personal information with third parties. However, we may share your data with trusted third parties in the following circumstances:

Service Providers: Sharing with companies that assist us with the operation of our website, payment processing, delivery, or customer service.

Legal Requirements: Disclosure of your information if required by law or in response to valid legal requests from public authorities (e.g., a court order).

5. Cookies and Tracking Technologies

We use cookies and similar technologies to enhance your browsing experience. Cookies are small text files stored on your device that help us remember your preferences, track your activity on our site, and improve our site's functionality.

You can manage your cookie preferences through your browser settings. Please note, however, that disabling cookies may affect the functionality of certain parts of the site.

6. Your Rights

Under data protection laws, you have the following rights regarding your personal information:

Access: The right to request access to the personal data we hold about you.

Correction: The right to request the correction of inaccurate or incomplete data.

Deletion: The right to request the deletion of your personal data, subject to certain legal exceptions.

Marketing Opt-Out: You can unsubscribe from marketing communications at any time by following the unsubscribe link in our emails or by contacting us directly.

Data Portability: The right to request a copy of your personal data in a machine-readable format.

To exercise these rights, please contact us at contact@velvo.fr.

7. Data Retention

We retain your personal data for as long as necessary to fulfill the purposes for which it was collected, including to comply with legal, accounting, or reporting obligations.

8. International Transfers

If you are located outside of France, please be aware that your personal data may be transferred, stored, or processed in another country.